Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the applications published by Vital Logic LLC ("Vital Logic," "we," "us," or "our"), and this website (collectively, the "Services"). By downloading, accessing, or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

Use of Our Apps

You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not: (a) reverse engineer, decompile, or attempt to extract the source code of any app, except where permitted by law; (b) use the Services to distribute malware or unauthorized advertising; (c) interfere with or disrupt the integrity or performance of the Services; or (d) use the Services in a way that violates any applicable law or regulation.

Eligibility

Our apps are made for different audiences. Apps such as Tidy Mind and Pinnacle Fase are intended for adults and older teens: you must be at least 13 years old (or the minimum age required in your country) to use them, and if you are under 18, you should use them with a parent or guardian's permission. Apps designed for young children are intended to be used with a parent or guardian, who is responsible for the child's use and for any purchases. Purchases are made through Google Play or the Apple App Store under their own terms.

Accounts

Some Services may require you to create an account or provide certain information. You are responsible for maintaining the confidentiality of any credentials associated with your account and for all activity that occurs under it. Notify us promptly of any unauthorized use.

User Content

Certain Apps allow you to create or upload content, such as photos, labels, or notes ("User Content"). You retain ownership of your User Content. By submitting User Content through a feature that requires it, you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, and display that content solely to operate and provide the relevant feature to you. We do not claim ownership of your User Content.

Subscriptions and Billing

This section applies to subscriptions purchased inside our mobile Apps. VocaLatch, our business service, is billed directly through Stripe as described in VocaLatch Business Billing below. Some features of our Apps, such as Tidy Mind Premium and Premium Plus, are available only with a paid subscription. Subscriptions are offered on a monthly or yearly basis. The price and billing period are shown before you subscribe. Payment is charged to your Google Play account if you subscribe on Android, or to your Apple Account if you subscribe on iOS, when you confirm your purchase.

Subscriptions renew automatically at the end of each billing period until you cancel. On Android, you can cancel at any time in the Google Play app under Payments & subscriptions, then Subscriptions. On iOS, you can cancel at any time in your device's Settings by tapping your name and then Subscriptions. To avoid being charged for the next period, cancel at least 24 hours before the end of the current period. After you cancel, you keep access to paid features until the end of the period you have already paid for. Uninstalling an app does not cancel your subscription.

Billing, payment processing, and refunds are handled by Google Play or the Apple App Store, depending on where you subscribed, and are subject to that store's terms and refund policies. If you have a billing question, you can also contact us at support@vitallogic.net. If a subscription price changes, the store will notify you and, where required, ask for your consent before the new price applies.

If you reinstall an app or switch devices, you can use the Restore purchases option in the app to regain access to a subscription tied to the same Google account or Apple Account. We use RevenueCat to help manage subscription status; see our Privacy Policy for details.

VocaLatch Business Billing

VocaLatch was formerly named RingClamp. The name changed in November 2026; the service, the operator (Vital Logic LLC), and existing subscriptions, consents, and records are unchanged.

VocaLatch is offered only to businesses, for business purposes. By starting a VocaLatch subscription you confirm that you are acting on behalf of a business and that you are authorized to bind that business to these Terms. VocaLatch is billed directly by Vital Logic LLC through Stripe, not through an app store.

• Plans. VocaLatch is offered in four plans. Each plan includes a monthly allowance of AI call sessions and a maximum number of technician routes:
  • Starter: $39.00 per month or $349.00 per year; 40 call sessions per month; 1 technician route; $0.65 per additional call session.
  • Pro: $79.00 per month or $749.00 per year; 120 call sessions per month; up to 3 technician routes; $0.50 per additional call session.
  • Fleet: $159.00 per month or $1,490.00 per year; 300 call sessions per month; up to 8 technician routes; $0.40 per additional call session.
  • Enterprise: $299.00 per month or $2,790.00 per year; 750 call sessions per month; up to 20 technician routes; $0.30 per additional call session.
  The plan fee is billed in advance at the start of each billing period (monthly or annual). There are no setup fees.
• Call sessions, overage, and fair use. Calls and text conversations share one monthly allowance, and each counts as one "call session." A forwarded call counts once, when the caller responds to the VocaLatch assistant after the welcome message. A caller who presses 1 during the welcome message to continue by text is not counted as a call; that text conversation counts once, and only if the customer replies by text within 24 hours of our most recent text. If the customer does not reply within 24 hours, the conversation is closed and not counted, and a later text from that customer starts a new text conversation. A text conversation that a customer starts by texting your number counts once, when the customer sends the first text. A call that disconnects partway through and continues by text counts as one session together with that text conversation. Calls where the caller says nothing or hangs up during the welcome message, calls outside your coverage hours, and calls we identify as spam (such as robocalls, recorded messages, sales calls, invalid or spoofed caller IDs, and repeated calls that flood your line) are not counted. We may automatically block numbers that send spam or flood your line. Follow-up messages in the same conversation are not counted again. Call sessions beyond your plan's allowance are billed in arrears at your plan's per-session overage rate. On monthly plans the allowance and overage are measured each month. On annual plans the plan fee is billed once a year in advance, the allowance is the same monthly amount and resets each month, and any overage is billed monthly in arrears. In the event of unapproved spam floods, robo-dialer attacks, or fraudulent traffic against your virtual line, third-party carrier surcharges incurred are billable, and Vital Logic LLC reserves the right to temporarily throttle or suspend the affected line to protect carrier network integrity.
• Non-Emergency Disclaimer (Not 911). VocaLatch is an operational workflow and automated customer-service tool, not an emergency reporting or 911 dispatch service. VocaLatch does not connect to public emergency response infrastructure (E911). If an end caller reports imminent threats to life, gas leaks, structural collapse, active electrical fires, or physical safety, the Business Customer acknowledges that VocaLatch does not connect to emergency response agencies and bears no liability for delayed, failed, or misrouted life-safety situations. You agree not to market or advertise VocaLatch numbers as emergency reporting lines.
• Carrier Forwarding Responsibility. The Business Customer is solely responsible for verifying that carrier conditional call forwarding (such as *71, *73, or carrier-specific network forwarding controls) is active, functional, and accurately directed to their assigned Telnyx virtual number. Vital Logic LLC is not liable for lost revenue, missed business opportunities, or carrier outages on the contractor's third-party cellular or VoIP provider (e.g., Verizon, AT&T, T-Mobile).
• AI Generation and Triage Fallibility. Triage summaries, parsed address and gate code tags, customer notes, and emergency urgency suggestions are generated using artificial intelligence (Claude via Anthropic) and provided on an "as-is" advisory basis. Artificial intelligence systems can make errors. The Business Customer maintains sole operational discretion, final approval, and professional responsibility for all bookings, customer communications, dispatches, and work orders.
• Free trial. New businesses receive a 14-day free trial on any plan. A payment method is required to start the trial. No plan fee is charged during the trial, and you can cancel before the trial ends to avoid being charged. Unless you cancel, the subscription converts to a paid subscription on the plan and billing interval you chose when the trial ends.
• Plan changes and proration. You can change plans or switch between monthly and annual billing from your VocaLatch dashboard. When you change plans, we immediately invoice the prorated difference for the rest of the current billing period, and any unused portion of the previous plan is credited. Changes made during the free trial are not charged until the trial ends.
• Invoices. Each invoice itemizes the plan fee and any overage call sessions. You can view every invoice and the usage behind it in the billing portal.
• Billing disputes. If you believe a call session was billed in error, contact support@vitallogic.net within 30 days of the invoice date. Verified errors are credited on your next invoice.
• Taxes. Prices exclude taxes. Applicable sales, use, or similar taxes are calculated by Stripe Tax based on your billing address and added to your invoice. If you are tax-exempt, you can add your tax ID or exemption details in the billing portal.
• Payment authorization. By subscribing to VocaLatch, you authorize Vital Logic LLC to store your payment method with our payment processor, Stripe, and to charge it automatically for recurring plan fees and for any overage call sessions incurred during each monthly billing cycle, without further approval for each charge.
• Payment, renewal, and cancellation. Your subscription renews automatically at the end of each billing period and is charged to the payment method on file. You can update your card, download invoices, update billing details, or cancel at any time from the billing portal in your VocaLatch dashboard. When you cancel, service continues until the end of the current billing period, and overage call sessions recorded through that date are billed on a final invoice. Plan fees already paid are non-refundable except where required by law.
• Failed payments and suspension. If a payment fails, Stripe retries it automatically, and we notify you by email and in your VocaLatch dashboard and app. If an invoice, including an overage invoice, remains unpaid 72 hours after the first payment attempt fails, we may suspend AI call responses, call processing, and text messaging for your account until you provide a valid payment method and the balance is paid. While service is suspended, missed calls do not receive a text response. Service resumes automatically once payment succeeds. We do not charge late fees.
• Usage threshold billing. If the overage call sessions recorded in a monthly cycle reach $50.00 before the cycle ends, we may invoice and charge that amount right away. Any further overage in that cycle is billed at the end of the cycle as usual.
• Price changes. We will give at least 30 days' notice by email before changing VocaLatch prices. The new prices apply from your next billing period after the notice period.

VocaLatch SMS Program Terms

VocaLatch sends automated text messages on behalf of the businesses that use it, to people who call or text those businesses.

By calling, texting, or initiating contact with our automated service numbers, you consent to receive transactional notifications, SMS updates, and appointment scheduling communications from VocaLatch and its affiliated service providers. Message frequency varies based on interaction. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for support. Mobile phone numbers and SMS opt-in consent will never be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

• How you opt in. When you call a business that uses VocaLatch, an automated message asks whether you want to receive text messages. You opt in by pressing 1, or by saying "yes" when the voice assistant asks whether it may text you if the call is disconnected. If you do not opt in, you receive no text messages from that call. Texting the business's number first also opts you in to replies about that conversation. Messages identify themselves as "VocaLatch on behalf of" the business you contacted. The automated call is in English. Text messages are in English, or in Spanish if you text in Spanish. If you opt in but do not reply within 24 hours of our most recent text, that conversation closes and we send no further messages about it.
• Program description. VocaLatch messages are transactional: missed-call text-backs, booking questions, appointment confirmations, reminders, and service updates related to the contact you started. VocaLatch does not send marketing messages.
• Opting out. Reply STOP (or CANCEL, END, QUIT, or UNSUBSCRIBE) to any message to stop receiving messages from that number. You will receive one confirmation message and no further messages unless you contact that number again.
• Help. Reply HELP for help, or contact support@vitallogic.net.
• Costs. Message and data rates may apply. Message frequency varies based on your interaction.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.
• Privacy. Mobile phone numbers and SMS opt-in consent will never be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
• Business Customer responsibilities. Businesses that use VocaLatch agree to forward only calls to numbers they own or are authorized to use, to use VocaLatch only for transactional communications with people who contacted them, and to comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and carrier A2P 10DLC requirements.

Intellectual Property

The Services, including all software, designs, text, graphics, and trademarks, are owned by Vital Logic LLC or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted to you to use the Services, no other rights are granted.

Third-Party Services

Our Apps may use or link to third-party services (such as analytics, cloud infrastructure, or advertising networks) that have their own terms and privacy practices. We are not responsible for the practices of third parties, and we encourage you to review their policies separately.

Disclaimers

The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

Limitation of Liability

To the fullest extent permitted by law, Vital Logic LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the Services, even if we have been advised of the possibility of such damages.

Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms. You may stop using the Services at any time by uninstalling the relevant app.

Changes to These Terms

We may revise these Terms from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the Services after a change constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the State of Florida and the United States, without regard to conflict-of-law principles.

Contact Us

Questions about these Terms can be sent to support@vitallogic.net.